Refund and Return Policy

At Metro Parlor, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to assist you with a return or refund request.

Return Window

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be:

• Unused and in its original condition
• Unwashed and free from any signs of use
• Returned with the original packaging when possible

Return Process

To start a return, please contact us at hxwm0415@163.com with your order number and reason for the return.

Once your return request is approved, we will provide further instructions.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Original shipping fees are non-refundable.

Refunds

After we receive and inspect the returned item, we will process your refund within 5-7 business days.

The refund will be issued to the original payment method. Please note that your bank or payment provider may require additional time to process the refund.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 14 days of delivery and provide photos of the item and packaging.

After review, we will provide an appropriate solution, including replacement or refund when applicable.

Product Color and Size Differences

Please note that colors may appear slightly different depending on lighting conditions, room environments, and screen settings.

Customers are responsible for selecting the appropriate size before placing an order. We recommend carefully reviewing the product dimensions before purchase.

These differences do not constitute a product defect.

Product Care and Usage

For washable rugs and other products with care instructions, please follow the recommended cleaning and maintenance guidelines.

Damage caused by improper washing, cleaning methods, or misuse is not covered under this return policy.

Order Cancellation

Orders may be canceled within 24 hours after purchase if the order has not entered the fulfillment process.

Once an order has been processed or shipped, it cannot be canceled and must follow our return process.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: hxwm0415@163.com